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Why Choose Koastal Kleaning?At Koastal Kleaning, we do things differently—and we’re proud of it. What sets us apart isn’t just the shine we leave behind, but the values we lead with. We believe that quality starts with care—from the way we treat your home to the way we support our team. We pay our independent contractors well because happy, respected professionals deliver their best work. It’s just that simple. We uphold integrity in every service—showing up on time, respecting your space, and doing what we say we’ll do. No shortcuts, no gimmicks, ever. We’re committed to exceptional quality—from top to baseboard, every detail gets the attention it deserves. We don’t cut corners—we clean them. And with our dependable service and values-driven approach, we’re proud to say we’re a flock above the rest.
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Why should I hire a cleaning service for my home?Hiring a professional residential cleaning service offers many benefits that go beyond just having a tidy space. Here are some of the top reasons: Saves You Time – Life is busy. A cleaning service gives you back valuable hours to focus on your family, work, hobbies, or simply to relax. Professional Results – Trained cleaners use the right tools and techniques to give your home a deeper, more consistent clean than typical DIY cleaning. Customized Cleaning Plans – Whether you need weekly, bi-weekly, monthly, or one-time deep cleaning, services can be tailored to your lifestyle and needs. Healthier Living Environment – Regular cleanings help reduce dust, allergens, mold, and bacteria, promoting better air quality and a healthier home. Reduced Stress and Mental Clutter – A clean home can boost your mood and reduce anxiety, making your space feel more peaceful and welcoming. More Time with Loved Ones – Spend less time scrubbing and more time enjoying life with the people who matter most. Trustworthy and Reliable – Reputable cleaning services are insured, bonded, and background-checked, offering peace of mind and dependable results. Investing in a professional cleaning service is not just about cleanliness—it’s about creating more time, calm, and comfort in your life.
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What areas do you serve?We currently serve Flagler and Volusia County which includes Daytona Beach, Ormond Beach and Palm Coast. Please contact us to confirm service availability in your specific location.
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Are you insured and bonded?Yes, Koastal Kleaning, LLC is fully insured with comprehensive liability insurance coverage. Our insurance coverage protects your property while our team is on-site. All Koastal Kleaning employees are also bonded for your protection. Additionally, all independent contract cleaning staff are fully insured and bonded as well. The security of your home is of the utmost importance to Koastal Kleaning and we take every precaution to give you peace of mind.
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Does your company carry both liability insurance and a surety bond?Yes! At Koastal Kleaning, LLC, we maintain active liability insurance and are fully bonded for your protection. Certificates of insurance and bond details are available upon request. Additionally, all indepedent contractor cleaning professionals used by Koastal Kleaning are required to have their own liability insurance and surety bond which provides our clients with an additional layer of protection.
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What is liability insurance, and why does it matter for me as a client?Liability insurance protects both you and our cleaning company in case of accidental damage or injury during your cleaning service. If something is accidentally broken or if someone gets injured while working in your home, liability insurance can cover the costs of repairs, replacements, or medical expenses—giving you peace of mind. At Koastal Kleaning, LLC, we carry general liability insurance specifically designed for house cleaning services to help protect our clients and their homes.
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What is a surety bond, and how does it benefit me?A surety bond is an additional layer of protection for you as the client. It is essentially a promise that we will fulfill our duties honestly and in accordance with our contract. If a cleaner were to engage in theft or fail to complete the agreed-upon work, a claim can be filed against the bond to recover financial losses. This provides clients with reassurance that we take honesty, trust, and accountability seriously.
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Why should I choose a cleaning service that has both?Together, liability insurance and a surety bond protect you from: Accidental property damage Personal injury claims Theft or dishonest acts Incomplete or negligent work Hiring a cleaning company with both shows that the business is professional, responsible, and committed to protecting its clients.
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How many people will be in my home during each cleaning?Koastal Kleaniing may send one or more independent contractor professionals to clean your home. The number of people depends on your cleaning needs and the scheduling demands of the week of the service. Whether we send a team or a solo cleaner, you can rest assured that your home will be cleaned by bonded and insured professionals who are well-trained in professional home cleaning. Koastal Kleaning is a flock above the rest, so we’ve got you covered!
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Why do you require pre-contract drug testing for your independent contractor cleaning professionals?Your Peace of Mind Matters. At Koastal Kleaning, your home is not just a job site—it’s your sanctuary. That’s why we require routine drug screening for all of our independent contractors prior to them beginning work for us. Why is this important? Your Safety Comes First: Ensuring our team is clear-headed and responsible gives you peace of mind when inviting someone into your space. Consistent Professionalism: Drug testing helps us maintain a high level of reliability, respect, and trustworthiness across our team. Commitment to Quality: We believe that safe, attentive service starts with a focused and healthy crew—every time. We value the trust you place in us, and this extra step is one of the many ways we strive to uphold that trust in every visit. This is one of the ways we demonstrate that we are a flock above the rest!
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How do you select your cleaning staff and what precautions do you take to protect my home and belongings?All our cleaning professionals undergo thorough criminal background checks and receive comprehensive training on the cleaning standards of Koastal Kleaning before joining our independent contractor team. We prioritize hiring experienced, reliable, and trustworthy individuals with a proven and verifiable track record in residential cleaning. While Koastal Kleaning staff are all insured and bonded, we also require that all our independent contractors carry their own general liability insurance and surety bonds as well so that our clients have two layers of protection. While we are confident in the caliber of professionals we hire and we do not believe you will ever need to utilize the insurance or bonds, we carry these for everyone’s peace of mind and protection. Additionally, our cleaning professionals are also required to submit to a pre-contract drug screening to ensure their suitability for providing services inside your home. The safety and security of you and your home is of paramount importance to Koastal Kleaning and we take all steps possible to ensure the highest quality services provided by quality and experienced professionals.
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What services do you offer?We offer a comprehensive range of cleaning services including residential cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning. Our website provides various packages and provides details of what is covered by each package.
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How do you price your services?Our pricing is based on several factors including the size of the space (square footage), type of cleaning required, frequency of service, and specific cleaning requests. We offer free estimates - contact us today for a personalized quote.
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Do I need to provide cleaning supplies?No, we bring all necessary cleaning supplies and equipment. However, if you prefer specific products or equipment to be used in your space (e.g., you prefer to use your own vacuum cleaner), we're happy to accommodate your preferences. Additionally, when filling out the questionnaire to book service, we will ask you whether you want eco friendly or other options for your cleaning products.
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Do I need to be home during the cleaning service?It's not necessary for you to be present during the cleaning service. We can arrange for key pickup and drop-off, or you can provide access instructions. However, if it's your first time using our services, we recommend being present at least at the beginning to discuss any specific requirements.
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How do you handle special cleaning needs?Koastal Kleaning recognizes that your home may have some special needs; for example, you may have Brazilian Cherry or other exotic hardwood floors that need special attention or Italian marble or travertine floors that require careful cleaning. Or you may have a priceless baby grand piano that needs extra tender care. We will ask about any flooring, fixtures, furniture and other items in your home that require special precautions and ensure our cleaners are prepared to serve your needs.
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We have pets. Do you charge a pet fee?Yes, a pet fee or additional charge may be added to your services if you have certain pets in your home. A pet fee helps account for the extra time, care, and resources needed when pets are present in the home. Here’s why: Deeper Cleaning Needs: Pet hair, dander, and occasional accidents often require specialized tools and more thorough cleaning techniques. Additional Safety and Training: Our team takes steps to ensure both your pets and our staff stay safe. This includes training to handle pet-related situations and sometimes adjusting our cleaning methods. Wear and Tear on Equipment: Frequent pet-related messes can add to the wear on vacuums, mops, and other supplies, which means more maintenance and replacements. Allergy Considerations: We often need to use hypoallergenic products or take extra precautions when servicing homes with pets to maintain air quality for all clients. In short, the fee ensures your space gets the attention it deserves—fur, paw prints, and all!
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You have an optional Koastal Kleaning signature scent that you use. What if I am highly sensitive to fragrances and prefer non-scented cleaning products?Koastal Kleaning loves our signature scented cleaning products; however, we do understand that some individuals are sensitive to fragrances. We get it—your home should be a place of comfort, especially for those with sensitivities to fragrances or certain cleaning products. That’s why we offer fragrance-free cleaning upon request. Our team is happy to use unscented or hypoallergenic products to ensure a safe and comfortable environment for you and your loved ones. How it works: Just let us know in advance, and we’ll make sure our Signature Scent is omitted and that only fragrance-free alternatives are used during your service. Your preferences are always a top priority. We believe a clean home shouldn’t come with compromises to your well-being.
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I only need help with some of the harder jobs like cleaning ceiling fans and deep cleaning. Can I tailor my services to my special needs?Only need help tackling the tougher chores—like scrubbing showers, dusting blinds, or cleaning ceiling fans? We’ve got you covered. At Koastal Kleaning, we’re happy to customize your cleaning service to fit your exact needs. Whether you’re looking for a full-home deep clean or just want to hand off the more rigorous tasks, we’re here to lend a professional touch where it’s needed most.
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Can I Request a Focus on Specific Areas of my home?Definitely! We’re happy to tailor your cleaning service to your unique needs. If certain areas of your home could use extra attention—whether it's a cluttered closet or a shower that needs some serious scrubbing—just let us know. Our team is more than willing to concentrate on the spaces that matter most to you, so you get the most value out of each visit. Common special requests include: De-griming baseboards Cleaning inside cabinets Removing pet hair from furniture Decluttering closets Whatever your priorities are, we’ll roll up our sleeves and take care of them with care and precision.
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Do you offer recurring cleaning services?Yes, we offer weekly, bi-weekly, and monthly recurring cleaning services. Recurring clients receive priority scheduling and discounted rates.
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Are your cleaning products eco-friendly?Yes, we use environmentally friendly cleaning products that are effective yet safe for your family, pets, and the environment. If you have specific product preferences or sensitivities, please let us know.
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What if I'm not satisfied with the cleaning service?Your satisfaction is our top priority. If you're not completely satisfied with any aspect of our service, please contact us within 24 hours, and we'll return to address the issues at no additional cost.
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Why the pet fee?Caring for homes with pets often requires a bit of extra attention. From tackling pet hair and dander to using hypoallergenic products and ensuring our team is trained for animal-safe practices, the added fee helps us maintain the highest standards of cleanliness and care—for both our human and animal clients. Your pets bring you joy—we’ll handle the paw prints!
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Why do you require payment at the time of booking?We require payment up front at the time of booking to ensure a smooth and reliable experience for both our clients and our cleaning professionals. Here’s why this policy is in place: Secures Your Appointment – Upfront payment confirms your spot on our schedule and ensures that a professional cleaner is reserved specifically for your home. Respects Our Subcontractors’ Time – Our cleaners are independent professionals who commit their time in advance. Payment guarantees that their time and efforts are fairly honored. Reduces Last-Minute Cancellations – Prepayment helps reduce no-shows and last-minute cancellations, which can affect our ability to serve other clients and our subcontractors’ income. Streamlines the Process – Handling payment in advance allows for a smoother, contactless experience, so you don’t have to worry about transactions on the day of service. Builds Accountability and Commitment – When both parties are committed, it sets the stage for a professional, efficient, and dependable service. We understand that trust matters. That’s why we clearly outline our policies, offer transparent communication, and stand behind the quality of every clean.
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How do I schedule a cleaning service?You can schedule a cleaning service by calling us at [your phone number], emailing [your email address], or using the booking form on our website.
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What is your cancellation policy?We require at least 24 hours' notice for cancellations. Cancellations with less than 24 hours' notice may incur a cancellation fee
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How much does your cleaning service cost? It really depends…We believe no two homes—or their cleaning needs—are exactly alike. That’s why our pricing is customized just for you. We take into account several factors, such as: The size and layout of your home The areas you’d like cleaned How frequently you’d like service With our extensive experience, we’ve learned how to tailor our approach to suit every lifestyle. When you reach out, we’ll provide a free, personalized and no obligation quote that reflects your unique space and preferences. Let us create a plan that fits both your needs and your budget.
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Do I Need to Commit to a Recurring Cleaning Schedule?Not at all! While many of our clients love the convenience of weekly cleanings on a set schedule, we also offer flexible options to fit your lifestyle. You can choose from: Biweekly or occasional services for more relaxed upkeep One-time cleanings for holidays, dinner parties, or big events like graduations and weddings Seasonal deep cleans—perfect for spring refreshes or getting your home guest-ready before the holidays Move-in and move-out cleanings ideal for preparing a home for sale or transitioning between spaces Whether you need us every week or just once in a while, we’re here to make your space shine—on your terms.
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